How To Report an Incident in the Self-Service Portal
Incidents are issues that arise during the normal working day that interrupt your work. Maybe your keyboard stops working, maybe you get an error on your screen when trying to open a file or visit a website. When these events occur, you will want to report that incident so the appropriate support channels can get to work on it for you right away.
Follow these instructions to report an Incident in the Self-Service Portal:
- Go to https://helpdesk.atoske.com and click on "Report an incident"
- Fill out the requested information and click Submit. Note: if you are putting in your ticket for another user change the Requester field to their email address.
- If present, check the captcha box to ensure you are not a robot and click Submit.
A ticket will be generated and dispositioned to the appropriate support channel. You will receive a confirmation email with your ticket number for future reference. Whenever possible, self-help options will also be provided for a quicker resolution.
You can track the status of your ticket in the Helpdesk in the Open Tickets list at the bottom of the page:
